Contact
An inbox and a phone, both answered by a person.
Last updated 12 October 2026
About an order
Include your order reference — it looks like SAC-4X7K2M and it is in your confirmation email. With it we can find your card in seconds; without it we are searching by memory.
Useful to say: roughly when you ordered, and what you would like us to do.
If a card arrived damaged, or never arrived
Tell us the order reference and which recipient. We can send a replacement card at no charge.
If someone sent you a card
You never signed up for anything here, and there is nothing to sign in to. Write to us and we will tell you what we hold about you and delete it.
Say roughly when the card arrived and what name it was addressed to. That is enough to find it — we do not need anything else from you to do this.
About your information
Asking what we hold, correcting it, or having it deleted all start here. If you have an account you can delete it yourself from your account page; write to us for anything else. The privacy page says what there is.
Anything else
Press, partnerships, a bug, or a card that printed wrong — same address. It is not a queue system; it is an inbox.
By phone
One person runs this, so it often goes to voicemail. Leave your order reference and a number and you will get a call back. Email is usually quicker, and it leaves both of us a record of what was said.
By post
SnapACard
7050 W Palmetto Park Rd
Suite 15-534
Boca Raton, FL 33433
Email is faster. The address is here because several privacy laws want one on this page, and because a company that mails things to people and will not say where it is would be a strange thing.